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Privacy Policy

Last updated: November 21, 2025

1. Introduction

AloraSense ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotions

This information may include your name, email address, mailing address, phone number, payment information, and other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages you visit and time spent on pages
  • Referring website addresses
  • Date and time of your visit

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send you order confirmations and shipping updates
  • Respond to your customer service requests
  • Send you marketing communications (with your consent)
  • Improve our website and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Analyze website usage and trends

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent.

5. Payment Information

We use Stripe, a third-party payment processor, to handle all payment transactions. Your payment information is processed securely through Stripe and is not stored on our servers. We only receive confirmation of successful payments and basic transaction details.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

  • Remembering your preferences
  • Analyzing website traffic and usage
  • Providing personalized content
  • Improving our services

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@alorasense.com
  • Customer Service: support@alorasense.com